Computer Repairs Service & Support
Computer repair services
Firstly, we are an onsite computer repair service. Should your machine require a major repair we typically take it back to our workshop were we have the tools and space to perform the repair safely. Computer system repairs have now become a financial decision factoring in the lowering cost of replacement and age of the machine. If your PC or Mac is over 4 years old you should consider replacement after consultation with us in regards to repair costs. We want you to have a medium to long term computer repair solution so please get in touch so we can estimate your repair or recommend a replacement computer.
- Hard drive replacement
- Solid state drive upgrades
- RAM replacement upgrades
- Logic board replacement
Data Migration & Computer Setup
If you have purchased a new system we can migrate the data and setup your new computer , software and devices. We can migrate your PC or Mac whether it is functional or if it has failed providing the primary hard drive is still operational. Our goal is to get you as close to where your system was configuration wise taking into consideration software and operating systems changes over time. This reduces the stress, learning curve and saves you time. Getting us to migrate and setup takes the pain out of setup.
- Data migration
- Operating system setup
- 3rd party software setup
- Device & Printer setup
- User preferred configuration
We can setup and manage your business or residential network. For the Business client we can setup security, remote access , QOS and Vlans to manage your bandwidth as well as enforce employee policies (no facebook for example). For the residential client we can setup the latest WiFi mesh systems ensuring wireless coverage for your computers everywhere on a single network. We can setup the latest home automation , remote viewing for camera systems and content filtering systems for children. We are also able to install your NBN connection when provisioned.
- Wireless access points
- Firewall installation and upgrades
- Multi-router configurations
System maintenance solutions
We offer system checkup and maintenance services. It is important to understand your computer will fail at some point and that certain maintenance tasks should be competed regularly to ensure you are covered and the machine is operating normally. We offer cleanup ,security and backup solutions for residential Mac's or PC's. For the business User we offer remote real-time monitoring of your systems up to complete management budget dependent.
- System performance
- PC & Mac health check
- Real time monitoring & alerts
- Patch and upgrade management
We install, configure and maintain all popular server platforms. Windows Server, Ubuntu Linux server and MacOS Server. Typically these servers are used for file storage, remote access and Line of business applications that run your day to day business. We can also host your server in the cloud gaining the benefits of redundant hardware and connectivity to avoid any downtime for your business.
- Windows Server 2012 & 2016
- Ubuntu Server LTS & MacOS Server
- IAAS Infrastructure As A Service (cloud server)
Moving your business ``into the cloud`` can be a challenging process. We offer migration of file servers to the cloud, email and desktop publishing via Google Gsuite or Office 365. Cloud backup and restore and technical support for API connectivity to link cloud based software's.
- SAAS or IAAS Setup & Support
- Cloud backup
- Google G suite re-seller & Office 365
Typically we asses your system onsite, though if you collect enough information and or photos we can asses over the phone or email. We endeavor to quote a fixed price where the scope of works is clear cut. Else we estimate the time and cost likely.
In some cases Your PC or Mac may need to visit our workshop. We take the utmost care in ensuring that no damage or data loss occurs in most cases we can take a backup for you at your request before undertaking any agreed repairs.
All our works where possible are done with you at your home or office. During the course of the work we keep you informed of what stages we are at and any additional findings. This is also a good time to pick our brain if you have any questions. we love tech and are happy to answer questions.
Completion & Return
During a service we enter all your works into our system to track time and expenses( typically parts). From this we raise your invoice providing you are happy that all works have been completed. Service is incredibly important to us see below our Guarantees.
1. How long does it take for a typical repair?
Our average repair time is 1 hour.
However Computer repairs are very much 99% research and 1% repair. With 15 years of experience we complete works faster usually due to the fact we have seen it before.
2. Do you offer any type of warranty on your repairs?
Yes we offer a 14 day full money back guarantee. This is offered after certain repairs do not provide stable medium to long term operation. Your customer satisfaction is more important as we want to build a ongoing partnership in supporting your technology.
3. Will I lose any information on my device?
No, we have a no delete policy.
Only you the client can delete files, If asked our tech will get you to press the delete key. Where works could possibly result in data loss we make a drive image or backup first.
4. Do I need to make an appointment?
Yes, We have been in operation since 2003 so its a good idea to book in as soon as possible. That said typically if you ring in the morning we have availability that day or worst case the following day.
5. Do you replace cracked or broken screens ?
No , We refer this work to: https://laptopscreenreplace.com.au/contact-us/